technical service
Our products are supported by our fully trained technicians providing nationwide service and support and backed up by our team of admin professionals who provide a first class service to our growing customer base.
To avoid the potential of unnecessary call-outs, the first point of contact is our office-based service team who can advise over the telephone and in many cases can make a diagnosis and potentially cure a fault. If not, the call will be escalated to our team of fully qualified service technicians who will arrange a call.
preventative maintenance
managed filter exchanges.
We offer a comprehensive filter monitoring system that provides cost effective, centrally managed water solutions for group operators. It communicates water usage, cost and exchange frequency via online monitoring and management systems. This ensures that all water filters and CTUs are exchanged at the correct time to give peace-of-mind that equipment is fully protected and filter resin use is maximised.
service calls
contracted or reactive call-outs
Our fully inclusive contracts offer complete peace-of-mind for the busy caterer, or we have a range of maintenance agreements that can be tailored to match your business needs, including weekend and holiday cover. Alternatively we can respond to service calls on a reactive only basis, with no contract needed.
scale free guarantee
contracted service
We are so confident of our service that, whenever we are monitoring and exchanging Calcium Treatment Units (CTUs) and Reverse Osmosis Systems (ROs), we offer a guarantee against lime scale related problems and cover the cost of repair.
Conditions apply.
bespoke solutions
tailored to suit
Our fully inclusive contracts offer complete peace of mind for the busy operator, or we have a range of maintenance agreements that can be tailored to match your business needs, including planned filter exchanges and preventative service.